gregorsamsa
Aug 26, 07:17 AM
in my experience, their support has always sucked..even from day 1 with my first PowerMac G5 back in 2004.
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
You, & some others here, have obviously had more than your fair share of bad luck with Apple. Customers paying good money rightly expect to receive faultless products every time. When they don't, it's understandable they're peeved off. In this respect, Apple must do better.
Many others, however, swear by Apple's general reliability & quality of products. (My iBook, bought only last October, is used at least a few hours almost daily. So far, no problems whatsoever!). Fact is, statistics consistently prove Apple still to be one of the best computer manufacturers when it comes to longevity of their products.
PS. I'm not an Apple fanboy. My next computer (a 15.4" laptop) may not even be another Apple. But I'm 100% sure I will buy another Apple computer in future, not least because of the general high quality I know I can expect from Apple compared to many PC manufacturers, & a wonderful OS to boot! - But, then again, if Apple's QC was to deteriorate significantly, & get a consistently growing number of customer complaints...
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
You, & some others here, have obviously had more than your fair share of bad luck with Apple. Customers paying good money rightly expect to receive faultless products every time. When they don't, it's understandable they're peeved off. In this respect, Apple must do better.
Many others, however, swear by Apple's general reliability & quality of products. (My iBook, bought only last October, is used at least a few hours almost daily. So far, no problems whatsoever!). Fact is, statistics consistently prove Apple still to be one of the best computer manufacturers when it comes to longevity of their products.
PS. I'm not an Apple fanboy. My next computer (a 15.4" laptop) may not even be another Apple. But I'm 100% sure I will buy another Apple computer in future, not least because of the general high quality I know I can expect from Apple compared to many PC manufacturers, & a wonderful OS to boot! - But, then again, if Apple's QC was to deteriorate significantly, & get a consistently growing number of customer complaints...
wordmunger
Nov 28, 06:42 PM
They already get 79 cents out of every 99-cent song sold, and they don't have to pay a penny to produce or distribute the music, as they would with CDs. Apple has given them a more efficient way to distribute music, and they come begging for a share of iPod profits. Ridiculous.
SiliconAddict
Aug 11, 03:02 PM
So what happens when Apple finds out the source of the leak was Jobs? Does he get fired? :p
digitalbiker
Aug 7, 08:17 PM
Give me a fracking break. Intel has NOTHING to do with this. NOTHING.
Well I wouldn't say "Nothing" as obviously it required a lot of programmer time to move the OS to Intel, create the new XCode compiler, create & debug rosetta, re-write all of the iLife, and Pro-Apps offered by Apple, etc. etc.
But it didn't have anything to do with stifling innovation. I think Apple is just running out of innovative ideas. It happens companies go through dry spells.
Really, I haven't seen much innovation out of Apple since the move from OS 9 to OS X. That was a major leap. Automator actually has a lot of potential but so far I think it is being under used. As far as the GUI is concerned, I think there are a lot of things that could be revamped to improve that area.
By the way has anybody tried Quiksilver for OS X. It is spectacular. I recently downloaded it, freeware, and have been loving this addition to the OS. Not only does it replace launchbar, spotlight, and others but has a nice verb feature that lets you quickly do all sorts of things and have access to OS X services under the hood.
Well I wouldn't say "Nothing" as obviously it required a lot of programmer time to move the OS to Intel, create the new XCode compiler, create & debug rosetta, re-write all of the iLife, and Pro-Apps offered by Apple, etc. etc.
But it didn't have anything to do with stifling innovation. I think Apple is just running out of innovative ideas. It happens companies go through dry spells.
Really, I haven't seen much innovation out of Apple since the move from OS 9 to OS X. That was a major leap. Automator actually has a lot of potential but so far I think it is being under used. As far as the GUI is concerned, I think there are a lot of things that could be revamped to improve that area.
By the way has anybody tried Quiksilver for OS X. It is spectacular. I recently downloaded it, freeware, and have been loving this addition to the OS. Not only does it replace launchbar, spotlight, and others but has a nice verb feature that lets you quickly do all sorts of things and have access to OS X services under the hood.
puuukeey
Aug 25, 08:55 PM
I recently had an amazing experience witha apple support. I gave up after an hour of calling around but my mother (god bless her soul) decided to make it her mission and spent a whopping nine hours over a period of two days on the phone with apple support. they finally figured out that the applestore had registered my apple care to someone elses computer.
apple did 2000 dollars worth of work for free on my G4 laptop.
apple did 2000 dollars worth of work for free on my G4 laptop.
SiliconAddict
Jul 27, 03:29 PM
this blog was also written by jason o'grady, aka the PowerPage rumor site. his writing means nothing to me.
++
99.998% of what is posted on POwerPage is garbage. I love the crap about how he's against a buttonless iPOd because touching the screen would scratch it. o.O No Jason....touching the screen would smuge it. Unless you hands are as hard as sandpaper....anyways. PP is pretty much crap.
Nice news from intel, good for WWDC ...
... Apple will probably announce right before, since SJ said long ago no hard announcements at WWDC.
Of course he reverses A LOT :eek:
ARE PREPARED for the NASTY NEWS THAT COULD COME AT ANY TIME :eek: :eek:
MS will announce that they are dropping Mac development :eek: :eek: :eek: :mad:
DON'T YOU GET IT ...
... this is the plan Bill G., the NICE GUY, leaves MS with his CLOD BULLDOG in charge AND YOU GET WHAT YOU GET, Balmer cuts the Mac devision and probably a TON of other jobs too and then they announce their MP3 player and all sorts of services !!!
This way their player looks more credible then Apple, for a while anyway !!
If Apple was smart after all they would have hired me to test their spreadsheet app a long time ago, I am after all, the SPREADSHEET GOD :cool:
Dude. One word.....Decaf. :rolleyes:
++
99.998% of what is posted on POwerPage is garbage. I love the crap about how he's against a buttonless iPOd because touching the screen would scratch it. o.O No Jason....touching the screen would smuge it. Unless you hands are as hard as sandpaper....anyways. PP is pretty much crap.
Nice news from intel, good for WWDC ...
... Apple will probably announce right before, since SJ said long ago no hard announcements at WWDC.
Of course he reverses A LOT :eek:
ARE PREPARED for the NASTY NEWS THAT COULD COME AT ANY TIME :eek: :eek:
MS will announce that they are dropping Mac development :eek: :eek: :eek: :mad:
DON'T YOU GET IT ...
... this is the plan Bill G., the NICE GUY, leaves MS with his CLOD BULLDOG in charge AND YOU GET WHAT YOU GET, Balmer cuts the Mac devision and probably a TON of other jobs too and then they announce their MP3 player and all sorts of services !!!
This way their player looks more credible then Apple, for a while anyway !!
If Apple was smart after all they would have hired me to test their spreadsheet app a long time ago, I am after all, the SPREADSHEET GOD :cool:
Dude. One word.....Decaf. :rolleyes:
myemosoul
Jun 14, 08:13 PM
Now they're saying white won't be available until later this summer. dammit, i wanted white!
http://modmyi.com/forums/iphone-news/714102-exclusive-iphone-4-only-black-initially.html
http://modmyi.com/forums/iphone-news/714102-exclusive-iphone-4-only-black-initially.html
AndroidfoLife
Apr 8, 01:06 AM
Best Buy is a strange store. It is the only place where you can be told a computer with an i3 and 8 gbs of ram is better then a MBP simply because it has a picture of an alien on it. Best Buys tech people are fun to talk to because they are normally so wrong and they are the reason for the stupid PC and Mac "Fanboy" arguements. When they want to sell a product they will do all that is in their power to do so.
If the store favors apple they will tell people that every single PC will get a virus and they will need to get really expensive anti-virus that needs to be updated five times a day. If the Store is Bias against apple then macs are incapable of doing PC things such as Word processing. Got to love Best Tards
If the store favors apple they will tell people that every single PC will get a virus and they will need to get really expensive anti-virus that needs to be updated five times a day. If the Store is Bias against apple then macs are incapable of doing PC things such as Word processing. Got to love Best Tards
fivepoint
Apr 27, 02:28 PM
They're not. The proper file is flat. I downloaded and opened the PDF from the White House. Flat in both Illustrator and Photoshop, just one group on one layer... and no security on the PDF. No embedded fonts.
This is a fraud.
Uh huh- thanks again, fivepoint.
Are you calling me a liar? I literally went to WhiteHouse.gov, opened the file in Illustrator, and moved the text around myself. :rolleyes:
Some things never change. Laughably bias.
Anyway, like I said, I'm sure there's an explanation... are there any graphic designers here who can help?
This is a fraud.
Uh huh- thanks again, fivepoint.
Are you calling me a liar? I literally went to WhiteHouse.gov, opened the file in Illustrator, and moved the text around myself. :rolleyes:
Some things never change. Laughably bias.
Anyway, like I said, I'm sure there's an explanation... are there any graphic designers here who can help?
bigjohn
Jul 15, 12:06 PM
Really, Apple has always been truly at the back of the back when it comes to optical drives. My money says that if there are two optical drive - one is a CD-R and one is a DVD-RAM.
Also, 1GB of RAM, who are they kidding? More like Mac Amateur
Also, 1GB of RAM, who are they kidding? More like Mac Amateur
swingerofbirch
Aug 27, 02:29 AM
What do you guys think the new iMac specs will be like?
Let's say on the 17" iMac maybe a 250 gig hard disk, 1 gb ram, upgraded video card, and conroe at some speed who cares what for $1299? Sounds sweet but not outrageously impossible.
Let's say on the 17" iMac maybe a 250 gig hard disk, 1 gb ram, upgraded video card, and conroe at some speed who cares what for $1299? Sounds sweet but not outrageously impossible.
63dot
Apr 28, 02:40 PM
I guess the republicans can maybe now look at the issues.
I am glad that Obama put out the papers to shut the conspiracy theorists up.
But there are too many GOPers out there who don't know Hawaii is a state. Hey, isn't Hawaii an Islamic state?
Though I am liberal, I do know that the Supreme Court is not in agreement as to who can run for president. Back in the day of the founding fathers, there wasn't a real precedent, mostly because until we won the Revolutionary War, we didn't have a country anybody else recognized or took seriously.
If the GOP wants to take this a step further, they could try and say Obama was born earlier, in Hawaii, before it was a state and get strict constitutionalitists to say the issue then becomes whether a person from a non-state (US Territory) can run.
Of course, many judges will side on what makes them happy politically. If it took the US Supreme Court until 1973 to define the important concept of due process, how long will they hold out until they define just who can run for president.
Many supporters of Alexander Hamilton wanted him to run, while some others in his day didn't think he was "eligible".:p
I am glad that Obama put out the papers to shut the conspiracy theorists up.
But there are too many GOPers out there who don't know Hawaii is a state. Hey, isn't Hawaii an Islamic state?
Though I am liberal, I do know that the Supreme Court is not in agreement as to who can run for president. Back in the day of the founding fathers, there wasn't a real precedent, mostly because until we won the Revolutionary War, we didn't have a country anybody else recognized or took seriously.
If the GOP wants to take this a step further, they could try and say Obama was born earlier, in Hawaii, before it was a state and get strict constitutionalitists to say the issue then becomes whether a person from a non-state (US Territory) can run.
Of course, many judges will side on what makes them happy politically. If it took the US Supreme Court until 1973 to define the important concept of due process, how long will they hold out until they define just who can run for president.
Many supporters of Alexander Hamilton wanted him to run, while some others in his day didn't think he was "eligible".:p
magbarn
Apr 9, 09:23 AM
Intel did indeed force Apple to use their IGP by not licensing other vendors to provide IGPs. The reason the MBP 13" and MBA 13" use IGPs and not dedicated GPU is one of space. Apple can't magically conjure up space on the logic board.
I push the GPU more often than I push the CPU on my MBA. I doubt I'm in the minority, though I'm probably part of the minority that actual knows this little fact. ;)
No matter how much you try to spin this, Intel got greedy on this one and couldn't back their greed with competence. They have sucked at GPUs since they have been in the GPU game (Intel i740 anyone ?).
I don't think 2IS is getting that IF Intel allowed Nvidia to continue making sandy bridge chipsets, Nvidia could've easily integrated a 320m successor into the south bridge. This would give you the best of both worlds, the downclocked Low-voltage Intel HD graphics when on battery or basic surfing, or the 320m successor in the south bridge when playing games or aperture photo editing. All this WITHOUT raising the motherboard chip count that putting a separate discrete (on it's own, not integrated into the chipset like 320m) would entail.
I push the GPU more often than I push the CPU on my MBA. I doubt I'm in the minority, though I'm probably part of the minority that actual knows this little fact. ;)
No matter how much you try to spin this, Intel got greedy on this one and couldn't back their greed with competence. They have sucked at GPUs since they have been in the GPU game (Intel i740 anyone ?).
I don't think 2IS is getting that IF Intel allowed Nvidia to continue making sandy bridge chipsets, Nvidia could've easily integrated a 320m successor into the south bridge. This would give you the best of both worlds, the downclocked Low-voltage Intel HD graphics when on battery or basic surfing, or the 320m successor in the south bridge when playing games or aperture photo editing. All this WITHOUT raising the motherboard chip count that putting a separate discrete (on it's own, not integrated into the chipset like 320m) would entail.
kavika411
Apr 11, 03:17 PM
I may not be saying anything new or original, but I'm betting there won't be any more iPod, iPad, iPhone, or Mac updates until "the cloud" is rolled out. Once it's rolled out, there will be at least a month or two or three between flipping the switch on the cloud - to get it up and running and integrating with the existing hardware that will be able to utilize it - and the first rollout of post-cloud-release generation of products. So, the question is when will Apple have the next media event? I'm betting it is in May, and that the cloud will be turned on a week or two after that, and then there won't be any new iPhone, etc. until August or September. Perhaps there will be one single iPod update released contemporaneous with the cloud going live that will hype the cloud, and draw some people into it who may have otherwise not be a likely customer of the cloud.
cjkihlbom
Aug 15, 11:54 AM
I'm so glad I ordered the 3 Ghz, almost as fast as the Quad G5 in Photoshop is insane!
heisetax
Jul 14, 04:16 PM
That's nice...
They'd better have something in between this and the iMac...
Apple has had an inbetween model for a long time. Low end where models change more often compared to a so called high end where a good model is made, then only minor changes are made every year or so. High end clock speed will still be down after 2 years. It sounds to me that Apple makes a high end then allows it to slide to a middle ground, ownly they forget to lower the price to mid ground.
The new Intel Macs are supposed to be top end again, so that means a general accross the board price increases. The price increases must mean we are getting a new high end product. Just wait a couple of generations & we'll have a mid-range Mac.
Bill the TaxMan
They'd better have something in between this and the iMac...
Apple has had an inbetween model for a long time. Low end where models change more often compared to a so called high end where a good model is made, then only minor changes are made every year or so. High end clock speed will still be down after 2 years. It sounds to me that Apple makes a high end then allows it to slide to a middle ground, ownly they forget to lower the price to mid ground.
The new Intel Macs are supposed to be top end again, so that means a general accross the board price increases. The price increases must mean we are getting a new high end product. Just wait a couple of generations & we'll have a mid-range Mac.
Bill the TaxMan
Zadillo
Aug 7, 09:27 PM
gosh, the finder looks the same :( I dont want the brushed metal anywhere anymore!! Also, they should just integrate address book/ical/mail into one app!!!
Did you miss the part at the beginning where Steve Jobs made it pretty clear that a lot of the biggest secrets aren't going to be revealed yet?
Other people have confirmed that the Finders in the Leopard preview is the old one, and that the "new" Finder is being held back for the time being until it is closer to shipping.
So, it's very likely the reason the Finder looks the same is because what we are seeing publically now IS still the same, and we won't see the new Finder until later.
-Zadillo
Did you miss the part at the beginning where Steve Jobs made it pretty clear that a lot of the biggest secrets aren't going to be revealed yet?
Other people have confirmed that the Finders in the Leopard preview is the old one, and that the "new" Finder is being held back for the time being until it is closer to shipping.
So, it's very likely the reason the Finder looks the same is because what we are seeing publically now IS still the same, and we won't see the new Finder until later.
-Zadillo
citizenzen
Mar 22, 12:23 PM
Funny also that we heard a DAMN THING from the media regarding the fact that ONLY CONGRESS can declare war.
It's funny too how a GOP controlled House of Representatives found it so important to spend time debating whether to defund NPR, but couldn't find the time to debate the value of using the military in Libya.
Though, for what it's worth, I'd much rather we returned to the constitutional practice of getting approval from congress before committing ourselves to military intervention.
It's funny too how a GOP controlled House of Representatives found it so important to spend time debating whether to defund NPR, but couldn't find the time to debate the value of using the military in Libya.
Though, for what it's worth, I'd much rather we returned to the constitutional practice of getting approval from congress before committing ourselves to military intervention.
grmatt
Apr 8, 08:29 AM
I had a strange experience at Best Buy. About two days before the iPad 2 came out I went to my local Best Buy to ask about availability on release day. The employee I spoke to told me essentially that I should wait. He told me the iPad 3 was coming this fall and I should either skip the iPad 2 or purchase something like the Zoom. I pressed him how could he possible know that, I said I read all the rumor mills and such and time and time again no one actually ever knows that information. He said "they all did" (best Buy employees) it was posted on there "E-Learnings" site which is basically an internal Best Buy training/notification/product information system.
So here is an employee telling me not to purchase an iPad 2 because he thought the Zoom was better AND I should just wait because iPad 3 was coming out this fall.
WTF?
Fandroid.
So here is an employee telling me not to purchase an iPad 2 because he thought the Zoom was better AND I should just wait because iPad 3 was coming out this fall.
WTF?
Fandroid.
Machead III
Sep 19, 09:27 AM
I hope that the MacBook with Core 2 Duo is better than the Core Duo version :)
I hope it's worse?
I hope it's worse?
Lollypop
Jul 20, 08:12 AM
seems the tragic days of the P4 are gone for intel, good for us! :p With all the high end stuff from intel thats apparently going into the mac im a bit worried about the price of the systems though!
brianus
Sep 15, 12:26 PM
No, that is not true, in fact it couldn't be more untrue. Now, the 95 family (95/98/ME) was a totally different codebase. But with the NT family (NT/2000/XP) the client and the server were identical, even identical in distributed code. In fact there was a big scandal years ago where someone discovered the registry setting where you could turn NT Workstation into NT Server. Back then all that was different was the number of outbound IP connections and possibly the number of CPUs supported. All they were trying to do with Workstation was prevent you from using it as a server (thus the outbound IP limit) and at some point they didn't give you full-blown IIS on Workstation. That's it.
Dude, how many times do I have to repeat myself before you myopic '90s-era IT geeks understand me? I was referring to the difference between Windows 9x and Windows NT. I neither knew, nor care, that there were different versions of NT itself. For. Christ's. Sake. I have said this three times now. Don't make me come over there.
On an unrelated note, wouldnt it been cool to effectivly install a whole OS on RAM. That would be noticably quicker....
I keep hearing about speculation that they'll start using NAND flash to help with startup times in laptops, things like that -- now, how would that work? Doesn't everything have to be on the boot volume? OS's seem to assume these days that the OS, programs and user directories are all going to be on one volume and you have to be kind of technically literate to do it differently..
Dude, how many times do I have to repeat myself before you myopic '90s-era IT geeks understand me? I was referring to the difference between Windows 9x and Windows NT. I neither knew, nor care, that there were different versions of NT itself. For. Christ's. Sake. I have said this three times now. Don't make me come over there.
On an unrelated note, wouldnt it been cool to effectivly install a whole OS on RAM. That would be noticably quicker....
I keep hearing about speculation that they'll start using NAND flash to help with startup times in laptops, things like that -- now, how would that work? Doesn't everything have to be on the boot volume? OS's seem to assume these days that the OS, programs and user directories are all going to be on one volume and you have to be kind of technically literate to do it differently..
MacinDoc
Jul 30, 06:23 PM
Vista ships early 2007 and way preceeds the Core 3 launch. :rolleyes:
That is, Bill Gates has stated that there is an 80% chance that Vista will ship in early which, when multiplied by the 80% probability that his estimate is something smelly that comes out of the backside of a bull (and only 20% chance that it is actually true), gives a 16% chance that Vista will REALLY ship in early 2007. ;)
That is, Bill Gates has stated that there is an 80% chance that Vista will ship in early which, when multiplied by the 80% probability that his estimate is something smelly that comes out of the backside of a bull (and only 20% chance that it is actually true), gives a 16% chance that Vista will REALLY ship in early 2007. ;)
deputy_doofy
Sep 19, 06:12 AM
1. It's Merom. Not Memrom, Menron, Memron or even L. Ron.
...
So, uh, Merman and Mermaid are out too, huh? ;)
...
So, uh, Merman and Mermaid are out too, huh? ;)
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